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FAQ
- Office-Logic InterChange
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Is
there a difference between the 30-day trial and the production
version of Office-Logic InterChange?
There
is NO difference between the 30-day trial and the production version
of Office-Logic InterChange. In fact, you will not lose any
e-mail or data that was processed during your 30-day trial once you
purchase Office-Logic InterChange. When purchased, you will
not have to re-install Office-Logic InterChange, you will simply
enter Activation Code(s) to serialize your 30-day trial into a
production version.
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Do
I need to define my users in Office-Logic InterChange?
If
your company is running our Office-Logic Groupware e-mail and
scheduling client, then you do not have to define your users in
Office-Logic InterChange. Office-Logic InterChange will
automatically define all your Office-Logic Groupware users as LOGIC
users within Office-Logic InterChange.
If
your users will be defined as Local Users, then they will need to be
defined under the Configure\Users/Domains option on the
Office-Logic InterChange server.
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How
do I install my Office-Logic InterChange serial number(s)?
From
the Office-Logic InterChange server, go to the Configure\License
menu. Click on the "Add License" button and enter
your activation code(s) one at a
time. Enter your
company name in the "License To:"
field, and click on the "OK" button to save.
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How
does the White List\Challenge Response method work at fighting SPAM?
When
an inbound message is received by Office-Logic InterChange, and
before the message is delivered to the local user, Office-Logic
InterChange will verify that the senders e-mail address is listed in
either the local users White List, Personal Address Book, or Global
Address Book.
If the senders e-mail address is listed, then their message will be
delivered immediately to the local users Inbox. If the senders
e-mail address is not listed in the local users White List, Personal
Address Book, or Global Address Book, then the message gets stored
in a DETAINED folder in the users mailbox. Office-Logic InterChange
will then send a Challenge Message back to the sender that includes
a link to verify their address and release their message to your
local user. When the sender selects the link in their Challenge
Message, their original message is released from the local users
DETAINED folder into their Inbox. The senders e-mail address is then
automatically added to the local users White List. Each sender has
to verify their address only once per local user, and your
administrator and local users do not have to do anything if
they don't want to.
If the sender does not release their message, which automated Junk
Mail services will not have the capability or resources to do, then
the message is automatically deleted from the local users DETAINED
folder after a configured number of days (default is 10 days).
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Does
Office-Logic InterChange only use one White List to verify inbound
addresses?
No,
there is a Personal White List and also a Global White List within
Office-Logic InterChange. The White List/Challenge Response
technology is validated by the senders e-mail address. If the
senders full e-mail address is in the recipients Personal
White List or the Global White List then the sender will not have to
validate their address with a challenge message, and their e-mail
will be delivered directly into the receivers Inbox, as long as it
passes the other SPAM and Virus filters.
If you are
running the Office-Logic Groupware client, then it will also verify
the senders address in the
recipients
Office-Logic Groupware Personal Address Book and the Office-Logic
Groupware Global Address Book, along with the Personal and Global
White Lists.
There are
added features within Office-Logic InterChange that you can
configure to Allow or Block receiving e-mail by IP Addresses
or whole domains. The system is designed to be extremely flexible
while limiting the amount of maintenance required.
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How
often does Office-Logic InterChange check for new virus definitions?
Office-Logic
InterChange automatically checks for new virus definitions every
three (3) hours. Virus definition updates are included for the
first year after the initial purchase of Office-Logic InterChange,
and for customers on a current Updates, Support & Enhancement
(USE) Agreement.
If
you do not have a current USE Agreement for your Office-Logic
InterChange, or would like to verify the status of your USE Agreement,
then please contact our Sales
department.
For
more information on Office-Logic InterChange USE Agreements, please
visit our
USE
Agreement page.
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How
does the Gray List technology work at fighting SPAM?
The
Gray List feature depends on increasing the cost of junkmail mail
delivery by taking advantage of the current behavior of most
"junkmail servers" in that they don't retry delivery of
messages to servers that refuse the connection. Each time a
particular sender attempts delivery to a particular recipient from a
particular IP address range, Office-Logic InterChange looks for the
"triplet" of information in its database. If it is the
first attempt, it will be added to the database and the sending
server will be given a "451 Server busy. Please try again
later." message and the attempt terminated. On the second
attempt, if it is found to fall within the time window (i.e., more
than 59 seconds and less than 4 hours) the message will be
delivered. If it tries too quickly (i.e., less than 59 seconds) it
will be again rejected as "early" or too late (i.e., more
than 4 hours) it will be rejected as "late". Once the
triplet is allowed to deliver a message, it will continue to be
allowed unless there is no further attempts for more than 36 days.
In which case the process will begin again.
While this mechanism doesn't stop all junkmail and it does cause an
initial delay (the amount is dependent on the sending servers
operation), it has proven to be very effective at stopping a
substantial amount of junkmail.
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How
can I force my cell phone to use smaller WML pages when accessing
WebMail?
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Put
Office-Logic InterChange into verbose mode by selecting Configure\Options
and checking the Verbose Mode option located on the
General tab menu.
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From
your phone, browse to your Office-Logic InterChange WebMail
Login screen.
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From
Office-Logic InterChange, select the Logs\Activity Log
option and search for where the phone requests a web page.
As
an example:
10:00:20
6C8D WEB connection from 66.100.103.226
10:00:20
6C8D WEB GET / HTTP/1.1
10:00:20
6C8D host: mail.myserver.com:80
10:00:20
6C8D Accept-Language: en
10:00:20
6C8D User-Agent: MOT-1.2.2/11.03 UP.Browser/4.1.25i
UP.Link/5.1.2.3
10:00:20
6C8D Agent=UP.Browser, Template=Phone.com
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Look
on the User-Agent line for a keyword you would like to
use to distinguish your phone. In the above example, UP.Browser
or MOT-1.2.2
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Using
Windows Notepad, edit the BROWSER.INI which is located in
your Office-Logic InterChange default directory (i.e. C:\INTER).
Add the phone keyword from the User-Agent line to the
BOTTOM of the list under [Templates], along with the
DEFAULT template to use.
As
an example:
[Templates]
Default=Default
Nokia=Default
UP.Browser=Phone.com
UP/4=Phone.com
MC218=Default
R380=Default
WAPPER=Default
4thpass=Default
Klondike=Default
Mac_PowerPC=Default
MOT-1.2.2=Default
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Add
a new section (at the bottom of the file) that contains your
phone keyword that you defined under the [Templates] header, and
a WML=Yes setting.
As
an example:
[MOT-1.2.2]
WML=Yes
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Save
your changes to the BROWSER.INI file.
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Test
your phone and take Office-Logic InterChange out of Verbose
mode.
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Will
having a backup secondary mail server DNS entry improve redundancy
for receiving mail?
Absolutely
not! Having a "backup" server will increase the
amount of junkmail you receive tremendously without providing
much in the way of redundancy. With only Office-Logic
InterChange as the mail server, when it is not available, the
sending server will queue the mail and retry for 72
hours. Most mail servers, including Office-Logic
InterChange, return a message to the sender in some
reasonable period of time (usually about 4-, 24-, and 48-hours)
informing the sender that it could not deliver mail. If, at
the end of the 72 hours, the mail server is still not
available, it will return a message to the sender so they know you
didn't get it. This avoids them assuming you got it and are
just ignoring them. With
the secondary server somewhere else, the sender makes the
reasonable assumption, your server received the message and
therefore you received it.
The secondary
server (lower priority MX record) is used by a lot of junkmail
servers as the primary target for messages to a domain because
they know that most secondary servers are less protected than the
primary, or use store-and-forward to deliver messages. This
process will bypass the Grey List and White List\Challenge
response SPAM filtering technology that is built into Office-Logic
InterChange, therefore allowing more SPAM messages to make it to
your users.
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