SyncML Sync Service
- BlackBerry

The
SyncML Sync Service for BlackBerry allows you to synchronize
your Office-Logic or WebMail\WebScheduler Calendar, Contacts and
To-Do Lists. SyncML Sync Service for BlackBerry performs
a direct wireless synchronization through your Office-Logic InterChange
server. Synchronizations can be configured for either manual
transmission when you request, or automatic synchronizations on timed
intervals.
Always
have access to, and be able to manage your:
-
E-mail.
-
Personal,
Group, and Shared Appointments.
-
Multiple
Defined Address Books.
-
User
and Global To-Do Lists.
There
are two options for accessing your Office-Logic or WebMail e-mail on
your BlackBerry device. The BlackBerry does not use an e-mail
client on the device that interfaces directly with Office-Logic
InterChange. You can either have online BlackBerry Servers poll
your e-mail through Office-Logic InterChange, or you can configure Rules
within Office-Logic or WebMail to push e-mail directly to your BlackBerry
device. The difference is in how it is determined what
messages go to the BlackBerry device.
If
Office-Logic or WebMail push the e-mail to the BlackBerry device, you
can control what messages get sent depending on the criteria that you
have established with rules. If you let the BlackBerry Servers
poll your e-mail, all of your inbox is reflected on the BlackBerry. Using this method synchronizes your inbox messages
between your BlackBerry device and Office-Logic or WebMail. If you
delete a message on your BlackBerry device, then that message will also
be deleted from your Office-Logic or WebMail inbox as well.
The
SyncML Sync Service requires Office-Logic
InterChange and a current Office-Logic InterChange
Updates, Support, & Enhancements (USE) Agreement. If you have
any questions about your USE Agreement status, then please contact our Sales
department
Instructions
for the SyncML Sync Service for BlackBerry 30-day trial to
synchronize either your Office-Logic or WebMail\WebScheduler
Calendar, Contacts, and To-Do Lists.
Make
sure you are running the latest version of Office-Logic InterChange
v4.x. You can always see a
listing of enhancements and changes that have been made to Office-Logic
InterChange v4.x at
OLIC Changes
-
If
you are currently running Office-Logic InterChange v4.x, and have a
current Office-Logic InterChange Updates, Support, &
Enhancements (USE) Agreement, then download and install the latest
Office-Logic InterChange v4.x from OLInterChange.htm
-
If
you are currently running Office-Logic InterChange v3.x, then please
contact our Sales
department to verify your USE
Agreement status and receive your upgrade
Office-Logic InterChange v4.x activation code(s) if qualified.
-
If
you are not using Office-Logic InterChange, then please contact our Sales
department to get detailed product information and pricing.
Our Support
department will be happy to assist you in installing a 30-day trial
of Office-Logic InterChange.
Once
the latest version 4.x of Office-Logic InterChange has been installed:
-
From
any workstation, login to the user's account that will be running
the SyncML BlackBerry Sync Service 30-day trial using a web
browser (WebMail interface).
-
Click
on the Options icon and then the Synchronization
icon.
-
From
the Synchronization menu, select the Address Books that you
would like to synchronize with your device, and the number of days
before and after to synchronize your appointments.
-
Click
on the Save button to save your settings.
To
get the latest BlackBerry Sync software from Funambol (our sync agent
partner):
We are now
only supporting the Funambol BlackBerry synchronization client for
our SyncML - BlackBerry Sync Service product. Due to several
outstanding issues, we are no longer supporting the Nexthaus SyncJe
BlackBerry client.
If you are
currently running the Nexthaus SyncJe client on your BlackBerry
device, You will need to remove it from the device.
- Open the
SyncJe client and click on the BlackBerry Menu button.
- Select
Settings and make sure that the
Automatic Sync option is disabled.
- Save your
Settings and Exit the SyncJe client.
-
DELETE the SyncJe program from your BlackBerry and then
Reboot the device.
- Follow the
instructions below to install the Funambol BlackBerry client.
Step #1:
Funambol BlackBerry client Installation Instructions:
For MOST BlackBerry devices with OS 4.7 and later (Any BlackBerry
running OS 4.7 or later): From your BlackBerry browser, install from:
http://www.OfficeLogic.com/FunSync.jad
If you are running a really old version of the Blackberry (you shouldn't
be) and haven't updated the operating system, you can use this version
for BlackBerry devices with OS 4.2 - 4.6: From your BlackBerry browser,
install from:
http://www.OfficeLogic.com/FunSyncOLD.jad
Step #2:
Configure Funambol BlackBerry
client:
- Run the Funambol application.
By default, the application should be in your BlackBerry Downloads
folder.
- Press the BlackBerry
Menu button.
- Select Settings
and fill in the following fields:
- Server Location:
- This is the location of your
Office-Logic InterChange server - i.e. http://mail.mydomain.com or
https://mail.mydomain.com if your
Office-Logic InterChange server requires an SSL connection
- Username:
- Enter your Office-Logic
Username in all UPPERCASE
- Password:
- Enter your Office-Logic
Password in all UPPERCASE
- Sync Contacts:
- Click on the box to enable
synchronization of your Office-Logic Contacts
- Sync Calendar:
- Click on the box to enable
synchronization of your Office-Logic Calendar
- Sync Tasks:
- Click on the box to enable
synchronization of your Office-Logic To-Do Lists
- Sync Notes:
- This option is not supported
at this time
- Enable Scheduled
Sync:
- Click on the box to
enable automatic synchronization of your Office-Logic
Contacts, Calendars, or To-Do Lists
- Use the Pull Down menu to
select the time interval of your automatic synchronization.
This should normally be 1 hour or more. More often will
sacrifice battery life.
- Sync Direction:
- Use the Pull Down menu
to select one of the following - Recommend Two-Way
- Two-Way
- One Way: Client to
Server (Use ONLY when directed by OfficeLogic Support)
- One Way: Server to
Client (Use ONLY when directed by OfficeLogic Support)
- Do not enable the
Disable Auto-Add for Incoming Invitations option
- Save your settings by pressing
the BlackBerry Menu button and select Save
- Press the BlackBerry Menu
button again and select the Sync All option
Step #3:
E-Mail to the BlackBerry:
- Note: This will setup the BlackBerry
Internet Service to retrieve your
Office-Logic mail using IMAP for access to new
messages and some level of synchronization
of the BlackBerry with the Inbox.. The
BlackBerry Internet Service checks for new
messages approximately every 20 minutes, so
there could be a delay in new messages
reaching your BlackBerry device. The
BlackBerry
does not
allow folders/mailbox use so it is not
really adapted to managing messages but is
more for receiving, reading, and responding
while out of the office. Deleting messages
on the
BlackBerry
will EVENTUALLY result in
the message being deleted in Office-Logic
but it is not very predictable because of
the way
BlackBerry
has implemented it.
Messages being marked read on the
BlackBerry
do result in the messages showing read in
Office-Logic. If you need more control over
what messages are sent, i.e., you don't want
ALL messages, you can setup a rule to
forward the mail to a
BlackBerry
created
mailbox and it will only send those messages
that match the rule and they go to the
BlackBerry
virtually instantly. There is
no synchronization of the Inbox in this
mode. The method to choose really depends on
how the user wants to use the BlackBerry
and
what kind of messages that they want.
You will need to
add a setting to Office-Logic InterChange to
allow inbound messages from the
BlackBerry Internet Service. From your Office-Logic InterChange
server, select
Configure\Lists\System White-List and
click on the Add button.
Enter *@srs.*.blackberry.*
and click on the OK button
to save your setting.
Troubleshooting:
506: Transport layer failed....could not open tunnel
Make sure that your WAP settings on the BlackBerry device are correct,
more information can be found in the following document:
SyncMLWAP.htm

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