Technical Support is available to all customers running 30-day Trials, New Product Purchases within the first year, or customers with a current Updates, Support & Enhancement (USE) Agreement by e-mail or phone during normal business hours.
Technical Support Hours of Operation
Monday through Friday
9:00am to 5:00pm (CST)
Phone: 1(800)526-2237 option 2
1(254)230-4247 option 2
Support Request Form: Click Here to Submit a Question to Support
Please contact our Support Department in advance if technical support will be needed outside normal business hours.
Updates, Support & Enhancement (USE) Agreement
Technical Support and free Product Updates are available on all of our products for the first year of initial purchase. Our clients can protect their LAN-ACES software investment through our Updates, Support & Enhancement (USE) Agreement. The USE Agreement will extend their Technical Support and Product Updates coverage for an additional 12 months.
For more information on our USE Agreements, please visit our USE Agreements page or call our Sales department at 1-800-LAN-ACES (1-800-526-2237) option 1 or 1(254)230-4247 option 1.
Frequently Asked Questions (FAQ)
General Support Information
Technical Support may request that you download and install utilities to help with either the diagnosis or correction of an issue that you might be having. If directed by our Technical Support department, please visit our Support Utilities Page.
Copyright © LAN-ACES, Inc. 2016
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