SyncML Sync Service - iPhone\iPad\iTouch


 

The SyncML Sync Service for iPhone\iPad\iTouch product will allow you to perform a wireless synchronize with your Office-Logic or  WebMail\WebScheduler data, and access your Office-Logic or WebMail e-mail with an iPhone\iPad\iTouch device. 

 

SyncML Sync Service for iPhone\iPad\iTouch performs a direct wireless synchronization through your Office-Logic InterChange server.  Appointments and Contacts are synchronized immediately and automatically

 

Always have access to, and be able to manage your:

  • E-mail.

  • Personal, Group, and Shared Appointments.

  • Multiple Defined Address Books.

  • User and Global To-Do Lists. ***

The SyncML Sync Service requires Office-Logic InterChange and a current Office-Logic InterChange Updates, Support, & Enhancements (USE) Agreement.  If you have any questions about your USE Agreement status, then please contact our Sales department

 

 


Instructions for the SyncML Sync Service for iPhone\iPad\iTouch 30-day trial to synchronize either your Office-Logic or  WebMail\WebScheduler Calendar and Contacts.

 

Make sure you are running the latest version of Office-Logic InterChange v5.x.  You can always see a listing of enhancements and changes that have been made to Office-Logic InterChange v5.x at

OLIC Changes

  • If you are currently running Office-Logic InterChange v5.x, and have a current Office-Logic InterChange Updates, Support, & Enhancements (USE) Agreement, then download and install the latest Office-Logic InterChange v5.x from OLInterChange.htm

  • If you are currently running Office-Logic InterChange v3.x or v4.x, then please contact our Sales department to verify your USE Agreement status and receive your upgrade Office-Logic InterChange v5.x activation code(s) if qualified.

  • If you are not using Office-Logic InterChange, then please contact our Sales department to get detailed product information and pricing.  Our Support department will be happy to assist you in installing a 30-day trial of Office-Logic InterChange.

Once the latest version 5.x of Office-Logic InterChange has been installed:

  1. From any workstation, login to the user's account that will be running the SyncML Sync Service for iPhone\iPad\iTouch 30-day trial using a web browser (WebMail interface) or the Office-Logic Groupware Client (preferred).

  2. Click on the Options icon and then the Synchronization icon or in Office-Logic, "Sync Configuration..." . 

  3. From the Synchronization menu, select the Address Books that you would like to synchronize with your device, and the number of days before and after to synchronize your appointments. 

  4. Click on the Save (or "OK") button to save your settings.

 


Instructions for setting up your iPhone\iPad\iTouch to run SyncML Sync Service:

 

  1. Select Settings
  2. Select Mail, contacts, calendars
  3. Select Add account
  4. Select Exchange
  5. Enter your e-mail address
  6. Enter Office-Logic password (password should be entered in all UPPERCASE)
  7. Enter Descripton such as Office-Logic account
  8. Touch Next
  9. Under Server type the location of your Office-Logic InterChange server (i.e.,: mail.mydomain.com)
  10. Skip "Domain"
  11. Enter your Office-Logic username
  12. Password should already be entered
  13. Description should already be entered
  14. Touch Next
  15. If you have a signed SSL certificate then it should verify the account and allow you to touch Save
  16. If not, then select Accept to accept the certificate
  17. Turn Calendar and Contacts "ON"Email and Reminders "OFF"
  18. Popup asks whether to keep existing data or delete it: "Delete".

 


Accessing your Office-Logic or WebMail e-mail on your iPhone:

 

iPhone will access your Office-Logic or WebMail e-mail using IMAP4 through Office-Logic InterChange with the e-mail client that comes with the device.

Verify with your Administrator that the following has been done BEFORE attempting to setup the iPhone.
For Administrators: To make it easier for your users to setup the iPhone we recommend that you open ports 993 and 587 on your firewall and "port forward" them to the Office-Logic InterChange machine in the same manner that you have opened port 25. You should select "Configure->Options->Receive" and add the secondary port so that it listens on port 587. You need to make sure that you have setup SSL for the server. If you need help, please contact the LAN-ACES Support Department.

To configure your iPhone for IMAP follow these steps:

Ask you Office-Logic InterChange Administrator to enable IMAP for your account and your InterChange Server if it is not already available.
  1. Tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.

  1. Fill in the fields:

  • Name will display on the receiver's e-mail client in most cases. It is sometimes referred to as the "display name".
  • Address is your e-mail address e.g., YourUserName@yourdomain.com.
  • Password is your Office-Logic Password in UPPERCASE.
  • Description is used on the iPhone to refer to this mail account.
  • Press "Next"
  1. The iPhone will attempt to verify the settings. After a moment you will need to configure your server settings:

 

  1. Incoming Mail Server and Outgoing Mail Server settings should be the same:

Host Name is your mail server name or IP address for your domain. It will be something like "mail.mydomain.com". (If you use Office-Logic WebMail for your e-mail, the server is the same as the URL that you use to get to it, without the "http://" of course!)

User Name is your Office-Logic username. If you are an Office-Logic Groupware user, it is NOT your full e-mail address. If you are not an Office-Logic Groupware user, you may need to ask your administrator what your username is. In all cases, it is the same name that you use to login to Office-Logic InterChange/Webmail. It may be the part of your e-mail address before the '@yourdomain.com'.

  1. Tap Next.

The iPhone will now try to verify your settings. If it succeeds, then you are done. 

You may receive a message "Secure Connection Failed - The certificate for "your account" may not be valid. Select "Continue". Select "Continue" if "The certificate for "SMTP:your account" may not be valid." message appears.

The iPhone will return to the "Mail, Contacts, Calendar" screen. You can configure additional settings at the bottom of the screen.

  1. You should verify your Advanced settings by tapping Settings > Mail, contacts, Calendars > [your Office-Logic IMAP Account] > Advanced.

SMTP mail.mydomain.com > 

Advanced:

Mailbox Behaviors

Drafts Mailbox: (On the Server) Drafts

Sent Mailbox: (On the Server) Sent Messages

Deleted Mailbox: (On the Server) Trash

Deleted Messages: To let Office-Logic and Office-Logic InterChange manage the messages set the 

Remove item to "Never".

Incoming Settings: these items should already be set at this point.

Use SSL: ON

Authentication: MD5 Challenge-Response (or you can use "password")

IMAP Path Prefix: /
Server Port: 993

Outgoing Settings: these items shoudl already be set at this point.

Host Name: mail.yourdomain.com

User Name: your Office-Logic username

Use SSL: ON
Authentication: Password
Server Port: 587

Now that your account is set up, learn how actions in your client sync with Office-Logic.

Your iPhone/IMAP client will show all of your Office-Logic folders. Here is a guide to how other actions in your iPhone/IMAP client will appear in the Office-Logic interface.

How do actions sync in the iPhone/IMAP and Office-Logic?

Action on iPhone (or IMAP4 client) Result in Office-Logic (the terms folder and mailbox are used interchangably)
Open a message Mark a message as read
Move a message to a folder Moves  message to the folder/mailbox
Move a message to a folder within a folder Moves message to the folder within the folder/mailbox
Create a folder (not supported by the iPhone) Creates a new folder/mailbox with the name specified (slash "/" characters will be removed as they are not allowed)**. If a mailbox uses a dot (".") character in the name and a mailbox/folder exists with the same characters before the dot, the mailbox/folder will be created as a subfolder of that mailbox.
Move a message from the "[Detained]" folder to the Inbox Adds the sender to the user's Whitelist and moves the message to the Inbox
Move a message to Trash Deletes the message from the Inbox to the Trash folder
Send a message Sends the message. Store message in Sent items folder.
Delete a message in inbox In the default configuration of InterChange, the message will be deleted immediately. There is a user setting in the Advanced section of the configuration that will allow the "Expunge message immediately when deleted using IMAP" to be deselected and the messages will be shown in Office-Logic with a "red" line through the message until an expunge is performed by a client or the message is "deleted" again from within Office-Logic. This behavior is normal for all IMAP clients that do a delete but not an "expunge" to get rid of the message.
Delete a message from a folder Move that message to the Trash box
Delete a message from the Trash box Delete the message permanently

 

Action in Office-Logic Result on iPhone/IMAP
Open a message Mark a message as read
Move a message to a mailbox Moves  message to the folder
Move a message to a mailbox within a mailbox Moves message to the folder within the folder
Create a mailbox Create a new folder
Select "Allow" in the Detained box (which moves the message to the Inbox and adds the sender to the "Whitelist" Message appears in the Inbox
Move a message to Trash Moves the message to Trash
Send a message Store message in Sent Mail
Delete a message in inbox Removes the message from inbox
Delete a message from a mailbox Removes that message from the folder
Delete a message from Trash Deletes the message permanently

**Office-Logic InterChange IMAP translates labels with a forward slash (/) by removing the slash. If you have a label such as 'Family/Friends,' you will want to reconsider your naming schemes.

Note: Please note that you should be using an iPhone with software update 2.0 or later and your administrator should have already set the correct ports on the firewall and in Office-Logic InterChange.

 




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